Returns & Exchanges
At Quail Store, we want you to love your home as much as we do, which is why we offer a 30-day return window on all unused home decor and furnishings. If your selection isn't the perfect fit for your space, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your package.
Drop Off and Refund
Take your package to the nearest authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing